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Frequently Asked Questions

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Most frequent questions and answers

The shipping time is roughly 24 / 48H from the time you make the deposit. Unfortunately, due to the global COVID-19 pandemic we cannot make guarantees that it will come right on time as it is the post office that handles the packages and they are currently under more stress than usual. A tracking code will be sent to you by email as soon as the order has been processed so that it can be tracked. In addition to the shipping time, there is also the production time. Here is an estimate: Classic products (anything customizable/personalizable) take around – 48 / 72H. TheOne or Luxury products – 24 / 48H. NON-personalized jewelery – 24 / 48H. Personalized jewelry- 3-6 weeks.

We don’t only strive to provide excellent horse browbands & accessories, we also want to provide you with excellent customer service! You can reach out to us by phone, Email, Instagram and Facebook! 

We will respond to you within one working day.

Unfortunately, we do not have control over your package once it leaves our warehouse. If you have any questions or problems, you should contact the corresponding post that is handling your order (for ex. Italian Post Office, UPS, DHL etc.). The best thing is to order in advance!

We all make mistakes! Which is why we make it possible for you to cancel the order if it is a NON-CUSTOMIZED item (such as TheOne browbands) and within 12 hours of purchase.

If, for example, the Browband is within 30 days of purchase and has NOT been damaged due to wear or other external causes, then you can go to the SHIPPING AND REFUNDS section and return it for free. If, on the other hand, the product is damaged due to wear, then contact us via whatsapp and we will agree if it is possible to repair it. The cost of the repair (12 euros) plus shipping (12 euros) will be paid by the sender.

Unfortunately, we currently don’t offer sponsorships. Perhaps in the near future! Thanks for your interest in our brand though!